Dear Patient,

Attending our practice for the first time does not need to be a daunting experience. Please take a few minutes to read the information provided below, so you can be prepared before your appointment.

Bring Photo ID

Acceptable forms of identification include:

  • Valid/Current Driver’s licence,
  • Valid/Current Passport
  • Valid/Current Proof of Age Card (Must have an address)

Health Insurance Card

If you have private health insurance, please ensure you bring along your card. This allows us to make a claim at your appointment using HICAPS.

Arrive 10 Minutes Early

Please arrive 10 mins prior for your first appointment in order to complete the required forms.

If you wish to fill out the medical history form ahead of time, a PDF copy can be found here.

Location

We are located at Shop 1, City Station Concourse, inside the Perth Train Station on Wellington Street.

Free Parking

We also offer complimentary free 3-hour parking at the Cultural Centre Car Park. Located at 2 Roe St, Northbridge. Please ensure you present your parking ticket to Reception before you return to your vehicle.

No Gap Dental Check-Up Terms & Conditions

Terms and Conditions

  • Offer subject to appointment availability with participating practitioners
  • Offer cannot be used in conjunction with any other offer.
  • Offer is valid for all NEW PATIENTS with preferred providers private health fund membership that includes dental cover.
  • Where the member health fund rebate paid for standard comprehensive new patient services falls below $150.00 a gap fee may apply.
  • Patient must ensure eligibility with health fund provider to claim rebates prior to booking appointment with LifeCare Dental and present their health fund card to receive the offer.
  • Offer is subject to fund rules, waiting periods and yearly limits.
  • Where additional work is undertaken that is not part of standard comprehensive new patient assessment, an out of pocket charge may be incurred.
  • Services will only be provided where clinically necessary and appropriate for eligible patients.

COVID-19 Precaution Steps

Dear Patient,

At LifeCare Dental, the safety and wellbeing of you (our patient) is of the utmost importance. As the global Coronavirus (COVID-19) situation continues to evolve, we have been monitoring the information coming through from our government along with the advice of the World Health Organisation (WHO) Below are the steps LifeCare Dental have implemented and continue to add to as this pandemic progresses.

  1. Patient travel and wellbeing questionnaire – if you have travelled in the past 14 days, you are not allowed to attend your appointment. We ask that any patients who have flu-like symptoms reschedule their dental visit for a minimum of 2 weeks.
  2. Our team is swabbing and disinfecting common areas and high touch areas such as door handles, light switches, reception desk, pens, HICAPS machine and other common surfaces every 30 minutes.
  3. The use of alcohol based sanitisers are available in the waiting areas, reception desks as well as in the surgeries which we encourage patients to use.
  4. The use of CaviWipes are available for every patient to use to wipe down any surfaces.
  5. The use of peroxide mouthwash prior to starting treatment for all patients is recommended to reduce bacterial and viral load that could be distributed by aerosols during dental procedures.
  6. All team members have been trained and adhere to proper hand hygiene in accordance to WHO’s guidelines. All our instruments are hospital-standard autoclaved and tracked.
  7. All public reading material and business cards have been removed from the waiting room to avoid cross contamination.
  8. Our doors are currently set on EXIT only to ensure that all incoming members of the public read our steps.
  9. We offer long appointments to consolidate your treatment to ensure you do not have to return several times.
  10. We also offer 3 hour parking in the CBD which means you can drive to our designated parking area and walk straight to our practice without having to catch public transport.
  11. We have appropriate supply of ASTM Level 2 masks on all patient appointments which will be used by all staff, on a single use basis. Each mask is changed for each patient that we see.

Understandably, you may be feeling worried during this time, for everyone’s protection LifeCare Dental is doing all we can to avoid transmission of the virus as we care about the safety of you and our staff. If you have any concerns, please contact the practice for more information or call the National Coronavirus Health Information Line (Australia) on 1800 020 080 for further instructions.

Thank you,
LifeCare Team

Forms

If you wish to fill out the medical history form ahead of time, a PDF copy can be found here.